December 01, 2005
Customer Service is Dead...
...I'm absolutely convinced.
This post from Randy Holloway describing his experience with Cingular tells an all to familiar story of crappy customer service and reps that appear to have no power to please people.
I wonder how this trend of providing lackluster customer service got started; and I wonder if it will ever reverse.
Posted by toddkitta at 09:48 PM | Comments (0) | TrackBack